We read every message. Whether you have a question, spotted something out of date or had a problem with a betting site, get in touch.
Email: support@sacasinorank.co.za
Based in: Stellenbosch, Western Cape, South Africa
We aim to reply within two working days.
Questions and corrections
If a bonus, licence detail or payout time on our site is out of date, please tell us which page and what has changed. We check every report and update the page if needed. Our editorial guidelines explain how we handle corrections.
Had a problem with a betting site?
Tell us what happened, such as a withdrawal that hasn’t been paid or a bonus that wasn’t credited. We can’t settle disputes ourselves, but we will look into it, take it into account in our reviews and point you to the right place to complain.
- First contact the betting site’s customer support and keep a record of your conversation.
- If it isn’t resolved, complain to the provincial gambling board that licenses the site. You’ll find the board’s name at the bottom of the site. See how to check a betting site’s licence.
- Let us know too, so we can warn other readers if there is a pattern.
For betting operators
We’re happy to hear from licensed South African operators. To be considered for a review and listing, your site must:
- Hold a current licence from a South African provincial gambling board
- Verify customers under FICA and accept players aged 18 and over only
- Offer responsible gambling tools such as deposit limits and self-exclusion
- Publish clear bonus terms
Every site is researched in full before it’s listed, and a commercial partnership never changes a review or score. Read how we review betting sites and our affiliate disclosure. We don’t list offshore or unlicensed operators.
Need help with gambling?
We’re not a counselling service. For free help, call the South African Responsible Gambling Foundation on 0800 006 008 or WhatsApp HELP to 076 675 0710.